Terms of Service

1. Agreement

These Terms of Service (“Terms”) are an agreement between you and Flowly LLC (“Flowly,” “we,” “us,” or “our”) governing your access to Flowly websites, FlowlyBoard, browser-based tools, subscriptions, content, and related services (collectively, the “Services”). By accessing or using the Services, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, do not use the Services.

2. Eligibility

You must be legally capable of entering into this agreement. If you use the Services for a business or other organization, you represent that you have authority to bind it, and “you” includes that organization. The Services are not directed to children under 13.

3. Accounts and Security

Some features require Google sign-in. You must provide accurate information, maintain access to your sign-in account, and promptly notify us if you suspect unauthorized account use. You are responsible for activity conducted through your account except to the extent caused by Flowly’s failure to use reasonable security measures. Accounts may not be sold, transferred, or shared in a way that defeats plan limits or access controls.

4. Free and Paid Services

Flowly may offer free features, trials, beta access, and paid subscriptions with different limits. Current features, limits, billing intervals, and prices are shown in the Services or at checkout and may change prospectively. Taxes may apply. Unless stated otherwise at checkout, paid subscriptions renew automatically at the selected interval until canceled.

Stripe processes payments and provides the subscription-management portal. You may cancel or manage your subscription through the Flowly account menu. Cancellation stops future renewal and ordinarily leaves paid access available through the end of the current billing period. Except where required by law or expressly stated by Flowly, charges already paid are non-refundable and partial billing periods are not prorated. If payment fails, paid access may be limited or suspended.

5. Referrals and Promotions

Referral codes, discounts, credits, beta access, and promotions may have additional eligibility rules, limits, and expiration dates displayed with the offer. They have no cash value, may not be sold or transferred, and may be withheld, reversed, or canceled in cases of refunds, disputes, fraud, self-referral, abuse, or error. Flowly may modify or end a referral or promotional program prospectively.

6. Acceptable Use

You may not:

• use the Services or upload content in violation of law or another person’s rights;
• upload malware, probe for vulnerabilities, bypass access controls, or interfere with the Services;
• scrape, bulk-download, extract, index, or use automated access to collect Flowly Content or library assets except through functionality we expressly provide for that purpose;
• misrepresent your identity, impersonate another person, or use the Services for fraud or deception;
• reverse engineer or attempt to extract non-public source code except where that restriction is prohibited by law;
• circumvent subscription, quota, library, or technical restrictions; or
• use Flowly-provided content beyond the license in these Terms.

7. Your Content

As between you and Flowly, you retain ownership of content you upload or create. You grant Flowly a worldwide, non-exclusive, royalty-free license to host, copy, process, modify, transmit, and display your content only as reasonably necessary to operate, secure, support, and improve the requested Services. This license lasts while the content is stored with the Services and for a reasonable period in backups, legal records, and deletion workflows.

You represent that you have the rights and permissions needed for your content and for Flowly to process it as described. You are responsible for maintaining your own backup copies of important content and outputs. Private content is not made public merely because it is uploaded, but content you intentionally publish or share may be accessible to others through the selected feature or link.

8. Image Processing and Generated Outputs

Some features use automated or third-party processing for tasks such as background removal, vectorization, previews, or file generation. Results may be incomplete, inaccurate, or visually different from the source. You must review outputs before using, publishing, printing, manufacturing, or relying on them.

Flowly provides digital design and file-generation tools; it does not manufacture physical products. We do not guarantee that an output is unique, non-infringing, or compatible with a particular printer, machine, material, or workflow. You are responsible for reviewing dimensions, clearances, geometry, material suitability, and equipment settings before manufacturing or using an output.

9. Flowly Content and Design License

Flowly and its licensors retain all rights in the Services and in Flowly-provided software, designs, presets, templates, illustrations, inspiration images, cutter references, text, branding, and other content (“Flowly Content”). Except for the limited license below, these Terms do not grant you ownership or other rights in Flowly Content.

Access to a free or paid plan does not purchase ownership of any library asset. Subject to these Terms, Flowly grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use Flowly Content through the Services for personal use and for your own cookie-decorating workflow. You may use Flowly-provided designs to decorate cookies and sell those finished decorated cookies. This permission applies only to the finished edible cookies and does not permit selling or distributing the design itself or any reusable physical or digital product derived from it.

Unless Flowly gives separate written permission, you may not:

• copy, download, extract, reproduce, distribute, publish, upload, share, transfer, sublicense, or resell a library asset or its source file except as expressly enabled by the Services;
• sell or distribute a library asset in digital or physical form, including as a design file, SVG, image, template, STL file, cutter file, cookie cutter, mold, stamp, stencil, or substantially similar product;
• modify, trace, redraw, convert, combine, or otherwise create a derivative of a library asset for the purpose of avoiding these restrictions or distributing or selling the underlying design;
• include library assets in another asset pack, subscription, marketplace, repository, design library, software product, or service;
• use library assets to train, fine-tune, evaluate, or supply datasets to a machine-learning or generative model; or
• remove or obscure copyright, trademark, attribution, access-control, or rights-management notices.

The permitted sale of finished decorated cookies does not extend to merchandise, the underlying design, or any tool used to reproduce that design. You may not enable another person to do anything prohibited by this section. Any use outside this license requires Flowly’s prior written permission.

Unauthorized use may result in removal of content, suspension or termination of access, and pursuit of available legal remedies. Ending a subscription or account does not authorize continued possession or use of Flowly Content outside outputs the license expressly allowed you to create.

This section does not transfer ownership of your uploaded content. Outputs created solely from content you supply remain subject to your underlying rights, these Terms, and any third-party rights that apply.

10. Feedback

If you voluntarily provide ideas or feedback about the Services, you allow Flowly to use them without restriction or compensation, but we will not identify you publicly as the source without permission.

11. Third-Party Services and Links

The Services may depend on or link to third-party services, including Google and Stripe. Their terms and privacy policies govern your direct relationship with them. Flowly is not responsible for third-party services, content, availability, or practices.

12. No Professional Advice

Flowly tools and resources provide informational and workflow support only. They are not legal, tax, accounting, business, engineering, manufacturing, or other professional advice. You are responsible for reviewing information and seeking qualified advice when appropriate.

13. Service Changes and Availability

We may update, add, limit, suspend, or discontinue features. We aim to keep the Services available but do not guarantee uninterrupted, secure, or error-free operation. Maintenance, provider outages, security incidents, or circumstances outside our control may affect availability. Where reasonably practicable, we will provide notice of material changes that significantly reduce a paid Service.

14. Disclaimers

To the maximum extent permitted by law, the Services and Flowly Content are provided “as is” and “as available,” without warranties of merchantability, fitness for a particular purpose, title, non-infringement, or any warranty arising from course of dealing or usage of trade. We do not warrant that outputs will be accurate, unique, recoverable, or suitable for your intended use. Some jurisdictions do not allow certain warranty exclusions, so some exclusions may not apply to you.

15. Limitation of Liability

To the maximum extent permitted by law, Flowly LLC and its owners, employees, contractors, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, business opportunities, goodwill, content, or data arising from or related to the Services. Nothing in these Terms excludes liability that cannot legally be excluded or limits rights provided by mandatory consumer-protection law.

16. Suspension and Termination

You may stop using the Services at any time. We may suspend or terminate access when reasonably necessary to address a Terms violation, unlawful activity, security risk, nonpayment, harm to Flowly or others, or discontinuation of the Services. When practicable, we will provide notice and an opportunity to address the issue. Sections that by their nature should survive termination—including ownership, license restrictions, disclaimers, and limitations of liability—will survive.

17. Changes to These Terms

We may update these Terms to reflect changes to the Services, business practices, or law. We will post the updated Terms and revise the effective date. If a change materially affects your rights, we will provide additional notice when required. Continued use after updated Terms take effect constitutes acceptance, except where applicable law requires another form of consent.

18. General

If any provision is found unenforceable, the remaining provisions remain effective. A failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; Flowly may assign them in connection with a merger, acquisition, reorganization, or transfer of the Services. These Terms, together with additional terms presented for a specific feature or offer, form the entire agreement concerning the Services.

19. Contact

Questions about these Terms can be sent to admin@flowlyapp.com.